First Bank of Nigeria Limited has launched another FirstBank Digital Xperience Centre at Lekki, Lagos; reinforcing the bank’s commitment to digital innovation and commission of service excellence in the banking industry.
First launched in 2021 at Victoria Island, Lagos, the FirstBank Digital Xperience Centre has since then expanded the innovation to four locations including: the University of Ibadan in August, 2023; Abuja Wutse new market in 2023, Banana Island Estate, Lagos in 2024, offering a unique self service and fully automated banking experience that aligns with global standards.
MD/CEO, First Bank of Nigeria, Olusegun Alebiosu in his opening remarks explained that the future of banking is digital so digital solutions must be seen as the way forward for the bank in order to cater for the needs of the evolving world in coming years.
According to him, First Bank’s commitment to pioneering innovation has consistently positioned the bank in the forefront of banking transformation, which the First Bank Digital Xperience Centre attests to.
He said, “The generation to come is digital, they only know phones and transfers. When we were younger, we used to go to the bank every day. Today, not many people carry cash to the bank; POS, USSD, Online transfer are now the trending means of transactions.
“Ask artisans and SME vendors, they all have POS. The world has moved, so digital experience is quite important for all of us to see as the way forward for us as an institution. So that in 10 years time, the old man asking to see his bank manager will be asking his bank manager to reset his password or asking for his limits to be extended.”
Further describing the newly launched Digital Xperience Centre, Alebiosu said that the state-of-the-art facility is yet another significant milestone for First Bank, designed to provide an interactive banking experience to improve transaction efficiency among customers.
He said, “The Digital Experience Centre is designed to provide an interactive banking experience with features including: AI powered assistant design to interact with customers, providing guidance for their enquiries in time; video banking services enabling our customer representatives to engage in life consultations to assist customers through remote video technology; self service kiosks allowing customers to perform non-functional transactions such as account update, ATM card issuance and many more; fast track contactless ATMs; automated account opening and card issuance which allows customers to open accounts instantly and receive their debit cards; and improve transaction efficiency to mention just a few.”
He reiterated that First Bank continues to retain its position as a leader in digital banking, ensuring that customers have access to the next generation banking solutions tailored to their needs.
ED, Retail Banking South Directorate, Oluseyi Popoola Oyefeso stated that the centre was created to meet the needs of the customers, while charging the staff of First Bank to ensure the facility keeps running 24/7.
“We recognize that in this age and time, a lot of people just want to do their businesses and go their way without having to spend time in the banking halls.
This is why we have provided this facility here to meet that need, and we hope that you take advantage of this.
“To my colleagues we must make sure everything in this building is working 24/7. I also assure customers that I will be checking on your behalf to ensure that the facility keeps running smoothly.”
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